Privacy & Cookies

How we collect, use and protect your information. Last updated 2025-08-26.

Who we are

Dubble Clix Ltd (“we”, “us”, “our”) provides web design and related services. We are the data controller for personal data collected via this website.

Contact: hello@dubbleclix.co.uk
Address: [Registered address]
Company No: [Company number]

What data we collect

  • Contact details (name, email, phone) when you submit forms or chat with us.
  • Usage data (pages visited, interactions) if you consent to analytics.
  • Chat transcripts if you use our live chat (Tawk.to).

How we use your data

  • To respond to enquiries and provide quotes.
  • To deliver and support our services.
  • To improve our website and marketing (with your consent).
  • To meet legal obligations.

Legal bases

  • Legitimate interests – responding to enquiries, operating our site.
  • Consent – analytics and marketing tools (e.g., live chat widgets).
  • Contract – when we provide paid services.
  • Legal obligation – record keeping, compliance.

Cookies & similar technologies

We use strictly necessary cookies to make the site work. Optional cookies (analytics, marketing) are used only if you give consent via our banner.

Cookie settings – change or withdraw your consent at any time.

Third parties we use

  • Tawk.to (Live Chat) – provides the chat widget. We load it only with “Marketing” consent. See Tawk.to Privacy.
  • Google Analytics 4 (optional) – only if you enable analytics. IP anonymization enabled. See Google Privacy.
  • Google Fonts – fonts are served from Google’s CDN when pages load.
  • CDNs/Hosting – we may use CDNs (e.g., jsDelivr) and hosting providers to serve assets.

Data sharing & international transfers

We do not sell your data. Some processors may store data outside the UK/EEA. Where this occurs, we rely on appropriate safeguards (e.g., SCCs) provided by those processors.

Retention

  • Enquiry emails and chat transcripts: typically up to 12 months.
  • Client records and invoices: up to 7 years to meet legal requirements.
  • Analytics data: per your consent and the tool’s retention controls.

Your rights

  • Access, rectify, erase, restrict or object to processing
  • Data portability, where applicable
  • Withdraw consent at any time (see “Cookie settings” above)
  • Complain to the ICO: ico.org.uk

Contact

To exercise your rights or ask questions, contact dubbleclixltd@gmail.com.

Updates

We may update this notice from time to time. We will post the latest version here with a new “Last updated” date.